Return Policy: 1) Returned items must be in resalable condition. a) Unused b) Unblemished c) In original packaging if applicable 2) Cool Cooler Parts must be notified of return via email. 3) Defective items will be inspected and or tested prior to refund. a) Thermoelectric parts come with no guarantee or warranty. NO Exceptions! b) Please provide brief note explaining defect. 4) For credit card customers all returns must be in our possession before the month anniversary of the date of purchase. NO Exception! 5) Customers using PayPal will be charged a 3% penalty for order cancellations or returns. 6) We do not credit shipping on returned orders.