1) Returned items must be in resellable condition. a) Unused b) Unblemished c) In original packaging if applicable 2) Cool Cooler Parts must be notified of return via email. 3) Defective items will be inspected and or tested prior to refund. a) Thermoelectric parts come with no guarantee or warranty. NO Exceptions! b) Please provide brief note explaining defect. 4) For credit card customers all returns must be in our possession before the month anniversary of the date of purchase. NO Exception! 5) Customers using PayPal will be charged a 3% penalty for order cancellations or returns. 6) We do not credit shipping on returned orders. 7) Warrantee and Guarantee. Igloo Plastic latches, hinges, handles and all lid straps come with a 90 day guarantee beginning on the delivery date. Stainless Steel Latches and Hinge not including cable lid strap come with a 1-year guarantee beginning on the delivery date. Thermoelectric parts come with no guarantee or warrantee.